Return, Exchange and Refund Policy

4.1 Return Period

Customers may request a return or exchange of eligible products within 14 days from the date of receiving the product, subject to the conditions below and applicable Jordanian law.

4.2 Conditions for Return or Exchange

Unless the product is defective, incorrect or damaged upon delivery, returned products should generally:

• Be unused;
• Be in resalable condition;
• Be in their original packaging;
• Include all manuals, accessories, components and promotional gifts;
• Have serial numbers and labels intact; and
• Be accompanied by proof of purchase, order confirmation, invoice or delivery note.

Mega Hardware reserves the right to inspect returned products before approving an exchange or refund.

4.3 Non-Returnable Products

Subject always to rights available under applicable law, returns for change-of-mind may not be accepted for:

• Products specifically ordered, customized, cut or manufactured for the customer;
• Products that have been installed, assembled or permanently connected;
• Used products;
• Products damaged after delivery through misuse or improper installation;
• Products with missing serial numbers or identification labels;
• Opened chemicals, paints, adhesives, sealants or similar consumable materials;
• Products with hygiene or safety considerations once opened;
• Clearance/final-sale products where clearly identified as non-returnable;
• Digital products or activation codes once supplied or activated; and
• Other products that cannot reasonably be resold after opening.

These exclusions do not remove any rights the customer may have in respect of defective, damaged, misdescribed or incorrectly supplied products.

4.4 Defective or Damaged Products

Customers should inspect products promptly upon receipt.

If a product is:

• Defective;
• Damaged during delivery;
• Missing components;
• Incorrect; or
• Materially different from the ordered product,

the customer should contact Mega Hardware as soon as reasonably possible and preferably within the 14-day return period.

Mega Hardware may request:

• Order number;
• Invoice;
• Photographs;
• Video evidence;
• Product serial number; or
• Inspection by the after-sales or authorized service team.

Following inspection and approval, Mega Hardware may, as appropriate:

• Replace the product;
• Repair the product;
• Exchange the product; or
• Issue a refund,

subject to applicable warranty and consumer-protection requirements.

4.5 Warranty Claims After the Return Period

A product that develops a manufacturing defect after the standard return period may remain covered by its applicable warranty.

Such products may be referred to Mega Hardware's after-sales service department, distributor or authorized manufacturer service center.

A warranty claim is different from a standard return request and will be subject to the relevant warranty conditions.

4.6 Return Methods

Eligible products may be returned through:

In-Store Return

The customer may return an eligible product to the designated Mega Hardware location together with the required proof of purchase.

Collection

Mega Hardware may arrange collection from certain locations.

Collection or transportation fees may apply where the return results from:

• Customer change of mind;
• Incorrect product selection by the customer; or
• Another reason not attributable to Mega Hardware.

Where a return is caused by a confirmed defective, damaged or incorrectly delivered item, reasonable collection charges will normally be borne by Mega Hardware where applicable.

4.7 Delivery Fees

Original delivery fees are generally non-refundable where the customer returns a product because of change of mind.

Where the entire order is returned because Mega Hardware supplied materially defective, damaged or incorrect products, treatment of applicable delivery charges will be determined according to the circumstances and applicable law.

4.8 Refund Method

Approved refunds for orders paid electronically will normally be returned to the same payment method used for the original transaction, where technically possible.

Cash-on-delivery refunds may be processed through Mega Hardware's designated refund procedure, including in-store refund or another agreed method.

Mega Hardware may request appropriate identification or order verification before issuing a cash or alternative-method refund.

4.9 Refund Processing Time

Once the return has been received, inspected and approved, Mega Hardware will initiate the refund as soon as reasonably practicable.

For card payments, the amount may require additional processing time before appearing in the customer's account depending on:

• The issuing bank;
• Card network;
• Payment processor; and
• Banking settlement cycles.

Once Mega Hardware has submitted the refund to the relevant payment provider, subsequent banking processing time is outside Mega Hardware's direct control.

4.10 Partial Refunds

Mega Hardware may refuse or reduce a refund, where legally permitted, if a returned product:

• Is incomplete;
• Has been used beyond what is reasonably necessary to inspect it;
• Has been damaged by the customer;
• Is missing accessories;
• Is missing original components; or
• Has materially reduced resale value because of customer handling.

This does not apply where the reduction in value or damage resulted from an original product defect attributable to Mega Hardware, the supplier or manufacturer.

4.11 Exchanges

Approved exchanges are subject to stock availability.

Where the replacement product has a different price:

• The customer must pay any additional amount where the replacement costs more; or
• Mega Hardware will refund the applicable difference where the replacement costs less.

4.12 Incorrect Purchases

Customers are responsible for verifying product:

• Measurements;
• Dimensions;
• Voltage;
• Technical specifications;
• Model;
• Compatibility;
• Capacity; and
• Intended application

before ordering.

Where Mega Hardware provided the correct product as ordered but the customer selected an unsuitable item, the standard return conditions will apply.

4.13 Promotional Bundles and Gifts

Where a returned product was purchased as part of a bundle or included a free promotional item, the complete bundle and any free item may need to be returned.

If the promotional item is not returned, its reasonable value may be deducted from the refund where permitted.

Contact Us

For questions relating to orders, delivery, returns, refunds, privacy or these Terms and Conditions, customers may contact Mega Hardware through:

Website: www.mega-hardware.com
Email: info@mega-hardware.com / social.media@mega-hardware.com
Customer Service: Mega Hardware's customer-service telephone numbers published on the website
Country: Hashemite Kingdom of Jordan