Privacy Policy
2.1 Introduction
Mega Hardware respects the privacy of its customers and website visitors and is committed to handling personal information responsibly and in accordance with applicable laws and regulations.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the measures we take to protect it.
2.2 Information We May Collect
We may collect information including:
Identification and Contact Information
- Name;
- Telephone/mobile number;
- Email address;
- Billing address;
- Delivery address; and
- Other information necessary to fulfill an order.
Account Information
Where customers create an online account, we may collect:
- Username;
- Encrypted password;
- Saved addresses;
- Order history;
- Preferences; and
- Account activity.
Order and Transaction Information
We may collect:
- Products purchased;
- Order number;
- Order amount;
- Payment method;
- Delivery information;
- Refund and exchange history; and
- Customer-service communications.
Payment Information
Payments made by card or other electronic methods may be processed through authorized banks, payment gateways or payment-service providers.
Mega Hardware may receive transaction-related information such as:
- Payment status;
- Transaction reference;
- Payment method;
- Masked card information; and
- Authorization results.
We do not intend to store complete card numbers, CVV/CVC security codes or other sensitive authentication data where payment is processed through an authorized payment provider.
Technical Information
When customers access the website or application, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Pages visited;
- Referral source;
- Date and time of access;
- Cookies and similar technologies; and
- Website interaction information.
2.3 How We Use Personal Information
Information may be used to:
- Create and manage customer accounts;
- Process and fulfill orders;
- Process payments;
- Arrange delivery;
- Process cancellations, returns, exchanges and refunds;
- Provide warranty and after-sales support;
- Communicate regarding orders;
- Respond to enquiries or complaints;
- Detect and prevent fraud and unauthorized transactions;
- Improve our website, products and customer experience;
- Maintain accounting and transaction records;
- Comply with legal and regulatory obligations; and
- Send marketing communications where permitted.
2.4 Marketing Communications
Customers may receive promotional emails, SMS messages or other marketing communications where they have subscribed or where otherwise permitted by applicable law.
Customers may unsubscribe from marketing communications at any time through the unsubscribe mechanism provided or by contacting Mega Hardware.
Order-related, payment-related, security and service communications may still be sent where necessary.
2.5 Cookies
Mega Hardware may use cookies and similar technologies to:
- Keep customers signed in;
- Remember shopping-cart contents;
- Save preferences;
- Understand how the website is used;
- Measure website performance;
- Prevent fraud; and
- Support relevant advertising and marketing.
Customers may restrict cookies through their browser settings. However, disabling certain cookies may affect website functionality.
2.6 Sharing of Information
Mega Hardware may share information where reasonably necessary with:
- Payment processors and acquiring banks;
- Delivery and courier companies;
- IT and hosting providers;
- Customer-support providers;
- Marketing and analytics providers;
- Professional advisers;
- Manufacturers or authorized service centers for warranty claims; and
- Governmental, judicial or regulatory authorities where legally required.
Service providers are expected to process information only for the purposes for which it is provided and subject to appropriate confidentiality and security obligations.
Mega Hardware does not sell customers' personal information as a standalone commercial product.
2.7 Fraud Prevention
Transaction, account and device information may be processed for fraud detection and prevention.
Where suspicious or potentially unauthorized activity is detected, Mega Hardware may:
- Request additional verification;
- Suspend processing of an order;
- Cancel a transaction;
- Restrict an account; or
- Share relevant information with payment providers, banks or competent authorities where appropriate.
2.8 Data Security
Mega Hardware implements reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
However, no internet-based service can guarantee complete security.
2.9 Data Retention
Personal information may be retained for as long as reasonably required to:
- Fulfill the purposes described in this Policy;
- Maintain transaction and accounting records;
- Handle disputes and warranty claims;
- Detect fraud; and
- Meet legal and regulatory requirements.
Information no longer reasonably required will be deleted, anonymized or securely archived where appropriate.
2.10 Customer Rights
Subject to applicable law, customers may contact Mega Hardware regarding:
- Access to personal information held about them;
- Correction of inaccurate information;
- Updating contact details;
- Objection to certain marketing communications;
- Deletion or restriction requests where legally applicable; and
- Questions concerning the processing of personal information.
Certain information may need to be retained where required for accounting, legal, security, fraud-prevention or contractual purposes.
2.11 Children's Privacy
The website is intended for general retail customers and is not specifically directed toward children.
Customers who do not have legal capacity to enter into a purchase should use the service only through or with authorization from their parent or legal guardian.
2.12 Changes to the Privacy Policy
This Privacy Policy may be updated periodically.
Any updated version will be published on the website together with an updated effective date.
Contact Us
For questions relating to orders, delivery, returns, refunds, privacy or these Terms and Conditions, customers may contact Mega Hardware through:
Website: www.mega-hardware.com
Email: info@mega-hardware.com / social.media@mega-hardware.com
Customer Service: Mega Hardware's customer-service telephone numbers
published on the website
Country: Hashemite Kingdom of Jordan
