Services and warranty
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At Mega Hardware, we pledge to deliver all products available through the mega-hardware.com website while ensuring the brand and adhering to the protection rules.
For products sold by Mega or one of its distributors:
We guarantee that all products available on mega-hardware.com are original products originating from the brand itself, distributor or factory warehouse. With these products, you will find an original limited warranty from the brand itself or from the distributor. This guarantee protects the products from any manufacturing defects. The warranty begins on the day you receive the product(s) and continues in accordance with the brand’s terms and conditions (mentioned in the attached warranty).
Products purchased through the website mega-hardware.com and sold by Mega or one of its distributors can be taken to the after-sales service at any Mega Hardware store for repair.
Mega's after-sales service will help you solve your problem, but will not be responsible for the brand's obligations. In the event of a product defect resulting from delivery, the after-sales service will decide whether the product should be replaced or repaired.
However, Mega Hardware apologizes for repairing the product in any of the following cases:
• The defect occurs due to misuse (inappropriate voltage, exposure to liquid, misuse, etc....)
• If the serial number on the product is unknown.
• If a third party attempts to repair the product.
Contact us and we will be happy to provide support and assistance for all your inquiries.