In-Store FAQs

Mega hardware  Online FAQ’s:


Payment & Checkout

  1. How do I check out?

A: Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.


  1. Are there any hidden charges when I make a purchase online?

A: There are NO hidden charges when you make a purchase on MEGA-HARDWARE.COM . The price you see on the checkout page is exactly what you pay. 3.00 JDs will be added to the total of your purchase as delivery fees.


  1. What payment method do you accept?

A: We accept the following payment methods:

- Credit/Debit cards (Visa and MasterCard) and Cash on Delivery (COD).

       1- Credit/Debit cards: we accept payments made using Visa and MasterCard.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

       2- Cash on Delivery:

If you are not comfortable making an online payment on, you can choose Cash on Delivery method. With cash on delivery you can pay in JOD at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online.


  1. Are the prices on the website the same as in-store prices?

A: Store prices are guaranteed online: you are charged for the same price you would pay in store, unless there's an exclusively online offer.


  1. When does the refund happen in case of a failed or unsuccessful transaction?

A: For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within 21 working day (Depends on the bank).


  1. How do I get a receipt?

A: You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver and you will receive via email your official invoice.


Return & Refund

  1. Which documents do I need to bring to store for a refund or exchange?

A: The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.


  1. What is your Returns and Refund policy?

A: Our return policy is two weeks’ exchange and/or Refund upon approval.If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 065000015 or contact us on this page contact-us. We'll be happy to serve you.


  1. What if I have received a defective product?

A: Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 7 days from the date of reception of the item. Please contact us on this page, or reach our customer service on 065349098as soon as possible. We'll be happy to serve you.



  1. Can you pick up my item for refund?

A: Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases. 


Please contact us on this page, or reach our customer service on 065349098 as soon as possible. We'll be happy to serve you.